⭐⭐⭐☆☆ (3/5)
I recently purchased a 2022 BMW X1 from Bill Kay Buick GMC, and while there were several positive aspects to my experience, there were also some issues that future buyers should be aware of.
First, I want to recognize Jordyn Finley, my salesperson. He was professional, courteous, and worked hard throughout the process. He did everything he could to keep the sale moving, answered my questions, and stayed in communication. My concerns are not with him.
I also want to recognize the finance manager. Once we met with him, he was professional and explained everything clearly. My concern is not with him personally, but with the dealership's scheduling and overall finance process.
The night before my appointment, I called to confirm everything would be ready because I had a very tight schedule and another appointment later that day. I was assured the vehicle and paperwork would be prepared. I even arrived early to help keep everything on schedule.
Unfortunately, our 11:00 a.m. finance appointment started late, and after the finance manager arrived, we had to wait even longer because there was only one finance office available and it was already occupied. As a result, I couldn't complete the purchase before my next commitment and had to leave and return later. For a dealership that handles this many customers, I believe the finance process could be organized much more efficiently.
My biggest concern involved the second BMW key fob. I was initially told the vehicle only came with one key and that another would cost several hundred dollars. During negotiations, a second used key fob was found, and I was told it could be reprogrammed for my vehicle. After the purchase, I contacted another BMW dealership and received different information about whether a used BMW key fob can actually be programmed to another vehicle. That conflicting information left me questioning whether I had been given accurate information. I would encourage anyone purchasing a vehicle to verify details like keys, warranties, and other important items before completing the sale.
I was also disappointed with my interaction with the general sales manager. I understand dealerships can't agree to every request, and I respect that. We simply asked if the dealership would consider sharing the cost of a second key fob. The request was declined, which is certainly their right. However, the conversation felt rushed and dismissive, and I never felt that my concerns were genuinely heard. A little more patience and customer service would have made a significant difference during such an important purchase.
Overall, I like the vehicle and appreciate the effort Jordyn put into helping us. However, the scheduling delays, the finance process, the conflicting information about the key fob, and my experience with management kept this from being a five-star experience.
If you're considering buying a vehicle here, my advice is simple: Ask questions, verify everything, and don't hesitate to get a second opinion on anything you don't fully understand. Doing your homework before signing the paperwork can save you time, money, and frustration.
